REFUND POLICY
Legal disclaimer
A legal disclaimer
This Refund Policy sets out how refunds are handled by Sagar Restaurant London in relation to reservations, takeaway orders, and other services purchased via www.sagarlondon.com.
By placing an order or making a reservation through our website, you agree to the terms set out in this Refund Policy.
Refund policy
Due to the nature of our business as a food service provider, all sales are generally final once prepared or served.
Refunds are handled in line with UK consumer protection laws and apply only in specific circumstances outlined below.
Dine-in orders
Refunds are not provided for food or drink once it has been served, except where:
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The item is incorrect due to our error
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The item is of unacceptable quality
Any issues must be raised with a member of staff at the time of your visit so we can resolve the matter promptly.
Takeaway and delivery orders
Refunds or replacements may be offered where:
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The order is incorrect
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Items are missing
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Food is damaged or not fit for consumption
Issues must be reported as soon as possible after delivery or collection. Where delivery platforms are used, refunds may need to be requested directly through the relevant provider.
Reserevatons and deposits
If a deposit is required for reservations, the terms of cancellation and refund will be clearly stated at the time of booking.
Failure to attend a booking or late cancellations may result in the deposit being non-refundable.
Cancellations
Orders that have already been prepared or are in progress cannot be cancelled or refunded.
We reserve the right to refuse cancellation requests once preparation has begun.
How refunds are processed
Approved refunds will be processed using the original payment method where possible.
Refunds may take several working days to appear, depending on your payment provider.
Changes to this policy
We reserve the right to amend this Refund Policy at any time. Any updates will be posted on this page.
Contact information
If you have any questions about this Refund Policy, please contact us:
Email: info@sagarlondon.com
Website: www.sagarlondon.com